Frequently Asked Questions

Thanks for your interest in our products. Happy customers make us happy and we are here to help in anyway we can. Feel free to contact us with any questions and let us know how your JC experience has been. Our FAQs are listed below, Click on questions to reveal answers.

All our designs are available through our website www.mrjonathancrowe.com. All major credit cards accepted.

You dont need a PayPal account to make a purchase. We accept payments from customers all over the world and PayPal is one of the few portals that is available to customers everywhere. (Unlike cashapp and zelle) PayPal is a major online merchant and you can make a payment without the need for a paypal account. Your payment can be made using a wide range of credit and debit cards directly on the PayPal website. Your card payment will be safe and secure using PayPal's world class security.

In order to help find the best fit, the following information is available on every product page: Photos and Fit Details are on the product page for every item on our website. A size guide is also included with measurements of the specific product. (Measurements are in inches, unless otherwise noted) Our Customer Support team is always available to answer any questions regarding measurements and fitting

We do our best to make sure that the photos, descriptions, details and videos (where applicable) on our website are correct and accurate. Slight differences in measurements, color and texture may occur. If for any reason you are not satified with a product please send us an Email within 3 days of delivery so that we can facilitate an exchange. See our return policy below.

As a custom print outfit, we do not offer refunds. If you are dissatisfied with your purchase, we are willing to make an exchange for any of our product(s) of equal or lesser value. This does not include shipping and handling fees. Items should be returned in original condition and packaging, along with the original on package receipt. This must be returned within 10 business days of product's delivery date. To SET up an exchange for the item(s) you purchased, please send us an email to (mrjonathancrowe@gmail.com) and mail the package to the address on your receipt.

Orders are processed Monday-Friday (Excluding major holidays) and shipped within 3-5 business days. Once your order is shipped you will receive an E-mail with your tracking information. Allow 24-48 business hours for your tracking information to update and to issue an estimated delivery date. International orders i.e. orders to be delivered outside of US CAN or UK may take longer Due to COVID-19 you may experience delays as we have had to adapt our fulfillment processes to keep our staff safe.

Once your order is placed we are unable to combine shipments on multiple orders. Items have different prep times and are often shipped right after they are completed, this makes it difficult to combine orders.

please E-mail us at mrjonathancrowe@gmail.com within 24-48 hours of delivery with detailed images of the product(s) in question and the packing/invoice slip. We will review the images and resolve the issue.customer satisfaction is very important to us, we will do our best to make it right.

Once your order is processed and sent off the shipping method cannot be updated. That part of the process is not handled by our team. Once your order is placed we are unable to combine shipments on multiple orders. Items have different prep times and are often shipped right after they are completed, this makes it difficult to combine orders.

Yes, Orders shipped outsideh the United States will be subject to:

  • Customs duties/taxes (Non-Refundable) 
  • International Customers can expect shipping times of 21 business days and sometimes more
  • We work with a combination of International shippers and local post agencies to get you your package.
  • Tracking info is always provided for our orders and you will be able to follow your item as it makes it's way to you. ( please note that tracking data may take some time to update)  

Domestic Tax where applicable. We are required to collect sales tax on all orders shipping to :
  • CA, CO, GA, HI, IL, IN, MD, MI, MN, NJ, NY, OK, PN, WA.
  • The rate applied to these states may be subject to local tax.
  • In the US: Sales tax is not charged on orders shipping to addresses outside of the States listed.

International Tax and fees where applicable. Each territory has its own set of rules and possible charges that are subject to exchange rate fluctuations and policy updates. 

  • Duty Charges and sales taxes are often charged for packages shipped internationally ( eg. VAT in the UK) 
  • Freight charges may also apply.

Yes, Whenever possible we illiminate the shipping fees but it is unavoidable for us on some items. In those cases We offer both a Standard and an Express service.

A shipping confirmation E-mail is typically sent once your order has shipped. Allow 2-3 business days. *If it is stil not received Please check your Spam folder and send us a quick e-mail ( mrjonathancrowe@gmail.com ) and we will make sure to get you that info.

Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates. Movements and accurate location data may also be delayed as your package makes it way to you.

Allow 48 hours after the stated delivery time. If your package has still not been delivered, contact us for assistance at mrjonathancrowe@gmail.com.

Orders can come from multiple warehouses. If you only receive part of your shipment, don’t worry, you’ll receive tracking on your other goods as they ship.

All customers receive a shipping confirmation e-mail when their order ships, which includes a tracking number. .you can access the courier website and track your order directly from there.

It usually takes us less than 12 hrs to respond - often times way less. Our team is eager to help and at a worst case will respond by the following morning. Be advised that some public holidays may see extended wait times.

It usually takes us less than 12 hrs to respond - often times way less. Our team is eager to help and at a worst case will respond by the following morning. Be advised that some public holidays may see extended wait times.

We accept all major credit cards and paypal - via the paypal portal. NB. You do not need a paypal account to make a purchase. We do not accept payment via cheque.

Yes you can, please hit the contact us link and send us an email or fill out the contact form.

We are currently only accepting inquiries regarding wholesales. Please hit the contact us link and send us an email.

mrjonathancrowe.com displays real time-inventory. If an item isn't on our website, we will update the info as soon as new stock is made - you can also join our mailing list for info on the latest product and stock updates

We celebrate great Caribbean moments and as such we have an Emancipation Day sale every year for the first week in August. We also have a sale the first weekend in September in honor of the Caribbean-American Day Parade and to celebrate the splash of Caribbean pride during the Summer Bank holiday in the UK. All other sales are subject to fluctuate but you can join our mailing list for updates.

________ Jonathan Crowe _________ For more information E-mail us at mrjonathancrowe@gmail.com. Customer Support Hours are Monday-Friday 11am-6pm (EST) except some public holidays.