Frequently Asked Questions

Thanks for your interest in our products. Happy customers make us happy and we are here to help in anyway we can. Feel free to contact us with any questions and let us know how your JC experience has been. Our FAQs are listed below. Click on the questions to reveal answers.

All our designs are available through our website All major credit cards accepted.

To better assist with sizing we have included photos, size guide and product details for each product.

As a custom print house, regrettably we do not offer refunds.

If you are dissatisfied with your purchase, we are willing to make an exchange for any of our product(s) of equal or lesser value. This does not include shipping and handling fees. Items should be returned in original condition and packaging along with the original on package receipt. This must be returned within 10 business days of the product's delivery date. For further assistance, please email us at ( . Please note, as a custom print house we do not offer refunds.

Orders are processed Monday-Friday (excluding major holidays) and shipped within 3-5 business days. Once your order is shipped you will receive an e-mail with your tracking information. Please allow 24-48 hours for your tracking details to be updated. International orders may take longer due to COVID-19 restrictions.

Once your order has been processed we are unable to combine shipments. 

We are deeply sorry to hear that your item(s) were damaged in transit. Customer satisfaction is very important to us and we will do our best to make it right. Please e-mail us at within 24-48 hours of delivery. Be sure to include detailed images of the product(s) in question and the packing and/or invoice slip.

Once your order is processed the shipping method cannot be updated.

Yes. Our international customers can expect varying shipping times of 21 business days or more. Tracking information is provided for all orders. Please note, tracking data may take some time to update.

Orders shipped outside the US may be subject to customs duties and/or taxes.

Within the continental US we are required to collect sales tax on all orders shipping to : CA, CO, GA, HI, IL, IN, MD, MI, MN, NJ, NY, OK, PN, WA. The rate applied to these states may also be subjected to local taxes. 

For our international customers, each territory has its own set of rules and possible charges that are subjected to exchange rate fluctuations and policy updates. Duty charges and sales taxes are often charged for packages shipped internationally and freight charges may also apply.

We do not offer free shipping. However, select items come with periodic discounts. We have also made sure to provide a range of options to get you the best delivery rates.

Your tracking information is typically sent once your order has shipped. If you have not received an email within 2-3 business days send us an e-mail at ( ).

Tracking numbers are generated once your shipping label is created. Please allow 1-3 business days for the courier to scan the package. Movements and accurate location data may also be delayed as your package is in transit.

Please allow for 24 hours after the stated delivery time for the item to be actually delivered. Depending on the type of delivery the item may have been left on the premises. If your package has still not been delivered contact us at

Orders are shipped from multiple warehouses. If you have only received part of your shipment, don’t worry, you’ll receive tracking information on your other goods as they ship.

Once your order is shipped you will receive a tracking number via email. You can access the courier website and track your order directly from there.

Our team is happy to assist you in any way we can. Please allow at least 12 hours for a response to you inquiry. Be advised that you may experience extended wait times on public holidays.

We accept all major credit cards and *PayPal. We do not accept payment via cheque.

*You do not need a PayPal account to make a purchase.

Yes you can, please hit the contact us link and send us an email or fill out the contact form..

Please hit the contact us link and send us an email for wholesale inquiries.

Our website features the current product range. We monitor and update the inventory regularly. You can also join our mailing list for information on the latest product and stock updates.

We celebrate great Caribbean moments and as such we have an Emancipation Day sale every year for the first week in August. We also have a sale the first weekend in September in honor of the Caribbean-American Day Parade and to celebrate the splash of Caribbean pride during the Summer Bank holiday in the UK. All other sales are subject to fluctuate but you can join our mailing list for updates.

________ Jonathan Crowe _________

For more information E-mail us at Customer Support hours are Monday-Friday 11am-7pm (EST) except some public holidays.